Terms of Service
1. Provider
FaultCode Decoder (the “Provider”) – operator details on the Contact page. Email: hajducsabi@mail.grokbot.com.
2. The service
The Provider offers two digital services, each delivered as a PDF by email: (a) the Fault-code report – an explanation of the fault codes and symptoms you supply, with likely causes, recommended checks and rough cost ranges; (b) the Full car-model guide – a guide to the car you specify covering engine, gearbox, interior functions and controls, known issues and typical repair costs, a used-car buying checklist and maintenance tips. Nothing physical is shipped. The Provider does not repair vehicles or sell parts.
3. Price and payment
Each product costs €9.99 (final price, one-off, no subscription). Payment is taken in advance by card or wallet through Stripe. The contract is concluded when the payment succeeds.
4. Information you must provide
To deliver the PDF you must send: the VIN (17-character chassis number) – this is the minimum requirement, the make and model, the model year and the engine; for the Fault-code report also the complete list of fault codes. No PDF is produced until this information has been received. You are responsible for the accuracy of the data you supply. If the information is not received within 14 days of payment, you may request a refund.
5. Delivery
The PDF is sent by email to the address used at checkout within 24 hours after payment and receipt of all required information. Every PDF is reviewed by a mechanic before delivery.
6. Nature of the report
The PDF is a remote, informational expert opinion based solely on the information you provide. The vehicle is not inspected in person, so it does not replace on-site diagnostics and professional repair. Costs are estimates and may differ between garages and countries. Decisions on repair and use of the vehicle are yours; if in doubt about safety, do not drive the vehicle and contact a garage.
7. Liability
The Provider prepares each PDF to the best of its professional knowledge. To the extent permitted by law, the Provider's liability is limited to the price you paid for the relevant PDF. This limitation does not apply to intent, gross negligence, or injury to life, body or health, and does not affect your statutory consumer rights. The Provider is not liable for errors caused by incorrect or incomplete information supplied by you.
8. Cancellation and refunds
See Cancellation & refunds, which forms part of these Terms.
9. Use of the PDF
The PDF is for your personal use and may be freely shared with your mechanic or garage. Commercial resale is not permitted.
10. Complaints
Send complaints to hajducsabi@mail.grokbot.com; we reply in writing within 15 days. Consumers may also use the EU online dispute resolution platform.
11. Privacy
Personal data is handled as described in our Privacy policy.
12. Other
These Terms are in English. Where you are a consumer, the mandatory consumer-protection rules of your country of residence also apply. The Provider may update these Terms; changes do not affect orders already paid.