Privacy policy
1. Controller
FaultCode Decoder – operator details on the Contact page. Email: hajducsabi@mail.grokbot.com.
2. What we process and why
| Data | Purpose | Legal basis |
|---|---|---|
| Email address, (optionally) your name | Communication, sending your PDF | Performance of contract (Art. 6(1)(b)) |
| VIN, make/model, year, engine, fault codes, symptoms, photos you send | Preparing your PDF for your exact vehicle | Performance of contract |
| Payment data (name, amount, time – we never see card details) | Payment, refunds, bookkeeping | Contract, legal obligation (Art. 6(1)(b), (c)) |
We ask for the VIN only to identify the exact vehicle version. We do not ask for your registration plate and do not process special categories of data.
3. How long we keep it
Order data and the PDF are kept for 12 months after delivery (for follow-up questions or complaints) and then deleted. Payment and accounting records are kept for the period required by law (in Norway typically 5 years).
4. Processors and transfers
- Stripe (Stripe Payments Europe Ltd., Ireland) – card payments. Card data is handled only by Stripe.
- Email and hosting providers that run our email and this website.
We do not sell data or share it with third parties for marketing. The controller operates in Norway (EEA), where the GDPR applies directly.
5. Website and cookies
This website uses no tracking or marketing cookies and no analytics. The hosting provider may briefly process technical log data (e.g. IP address) for security.
6. Your rights
You can request access, rectification, erasure, restriction, data portability, and object to processing. Email hajducsabi@mail.grokbot.com; we reply within 30 days. You may complain to the Norwegian Data Protection Authority (Datatilsynet, datatilsynet.no) or to the authority in your country of residence.