Cancellation & refunds

Effective from 4 November 2026

1. 14-day right of withdrawal

As an EU/EEA consumer you may withdraw from the contract within 14 days of its conclusion without giving a reason (Directive 2011/83/EU).

2. Immediate performance and loss of the right of withdrawal

When ordering, you expressly request that we start work immediately, before the 14-day period ends, and you acknowledge that you lose your right of withdrawal once the PDF has been fully prepared and sent to you.

If you withdraw before the PDF is sent, we refund the full price unless work has already started, in which case we may deduct an amount proportionate to the work done. In practice: if we have not started, you get everything back.

3. Our refund guarantee

• If we can't help: if we cannot produce a meaningful PDF from the details you sent, we tell you and refund the full price.
• If it's late: if the PDF is not delivered within 48 hours of payment and receipt of all required details (VIN, make/model, year, engine and – for the report – the fault codes), we refund the full price on request.
• If you never send the details: you can request a full refund at any time before we start work.

4. How to cancel or request a refund

Email hajducsabi@mail.grokbot.com with your name, the date of your order and the product name. You may use this model withdrawal form:

5. How and when refunds are paid

We refund within 14 days at the latest, to the card or wallet you paid with (via Stripe), free of charge. Depending on your bank, it may take a few days to appear.